Shipping FAQ

You can contact us with any questions.

Q: Why are shipping rates so high!?
A: We're not happy about it either. When this business started, we could ship a 60" long box just about anywhere in the world, for around $35-45. It now costs a lot more than that just to go from the US West Coast to the East Coast. A big part of that, has been the fact that the shipping companies have decided that anyone sending a package over 48", should be massively penalized. This has been bad for a long time, but in late 2024, it became insane... UPS and FedEx added a surcharge that makes anything over a 48" length, automatically be charged as a 40 pound weight. This basically adds an extra $40 fee to anything over 48". As an example... As of this writing, with UPS, if you enter a 48"x 4"x 4" package at 3.5 pound... from L.A. to N.Y., it is about $15. Make the length of that just one inch longer at 49" and it increases to $78. So for anything that's over 48" length (2/3 of our shipments), you're looking at $70 to $85. Keep in mind, this is with our significant discount! Without that, it would be even more. As of right now, postal is the only remotely affordable choice left. How long they will go before they decide to follow UPS and FedEx... Who knows. But it is rapidly getting to the point where any business that focuses on long light items, will basically have no way to affordably ship those items. Luckily this length surcharge has not been added to international shipments. Yet. As of right now, we are actually in many cases paying more for shipping than the customer is charged for, just to try and make it less painful.

Q: Why does it say there's no shipping rates available for my country in the check-out?
A: There's a number of reasons for this. We would love to ship to everywhere in the world, but unfortunately there's some places that prove to be more difficult than it's worth. For example, the most recent change we reluctantly had to make as of June 2026, is the removal of all EU nations. This was not done lightly, however... The addition of the EU mandated 14 day "cool down" button on sales sites, is a major issue. This was already on top of other things that make shipping overseas difficult... The risk of packages being lost rises. We pay a higher processing fee that we just have to absorb. We also often run into situations where packages can't be delivered, because fees are due and other issues, which then takes a good chunk of a morning to address. The 'return button' was just sort of the last straw. It's unfortunate that this had to be done, but at some point, you have to put your foot down and just say... Enough.

These are currently the countries we are automatically setup on the site to ship to...

Andorra, Australia, Azerbaijan, Bahrain, Canada, Caribbean Netherlands, Cook Islands, Gibraltar, Greenland, Hong Kong SAR, Iceland, Israel, Japan, Jersey, Liechtenstein, Lithuania, Malaysia, Monaco, New Zealand, Norway, Philippines, Réunion, San Marino, Singapore, South Africa, South Korea, Switzerland, Taiwan, Turkey, United Kingdom, Vatican City, United Arab Emirates, U.S. Outlying Islands

However! If you don't see your country on the list above, or on checkout you receive the "no shipping rates for this country" notice... that doesn't necessarily mean we can't ship to you. If you're not an EU country and you don't see a shipping option for your country during check-out, best thing to do is contact us and ask.

There's also numerous forwarding services in the US that you can ship your item to from us, and then they'll ship it overseas. For customers who prefer to use one of those, contact us first, because you'll want to know the weight and dimensions of the item after packaged. Dimensions make a BIG difference, because all of the carriers charge a lot more for boxes that exceed a certain max size/girth. Do NOT just do a basic quote. You want to make sure to put the dimensions in, because that will often give you a very different price. If you do use a forwarding service in the US, you can order straight through the site, because that will just be a normal US shipping destination.

There have also been people who have traveled to the US, and we've shipped items to them at their hotel, to take home with them later. But if you're thinking about doing this, check with the airline using the dimensions of the box, to see if they'll charge you anything, or even allow the box on the plane.

Q: Why is shipping so much more on some items?
A: All the postal and private carriers have something called 'dimensional weight'. When a box exceeds a certain maximum total in girth or the longest dimension, they will charge a higher rate. Sometimes that rate is almost double or triple a standard rate. The dimensional cut-off point for this was actually lowered by most of the carriers recently, meaning that even more packages will fall into a 'dimensional charge' fee rate. Even if a package is just a couple pounds, they still want that higher rate for something that exceeds a certain max dimension. Is it really that much harder delivering a long box compared to a square one? Probably not, but it gives them a good excuse to charge more. Unfortunately we have to deal with it. As of 2022, USPS added a flat $15 surcharge for anything exceeding 30 inches in any dimension, and in 2024 UPS basically doubled or tripled anything over 48".

Q: Why is UPS the only option for foreign shipping now?
A: We used to offer a postal option on overseas orders, but... Rates went so much higher for them, that nobody would ever want to use it anyway. It's often more expensive than UPS, but takes a lot longer, and there is also a lot less support and tracking info, if something goes missing.

Q: Why did the cart tell me my order is "too large" to calculate.
A: As previously mentioned, shipping long items is very complicated. The ability to automatically calculate the shipping correctly, decreases as the order gets larger. After a certain point, it's better if we just calculate the shipping manually, making sure that both parties get a fair deal. So if you do get this message in the cart, please email us with what you would like to order, and we will put together an invoice.